Care, when you need it the most

Bulletproof your cloud systems and scale without worries, with timely and efficient monthly support by a single expert provider.

Keep your systems at peak performance

Access enterprise scale support at an affordable cost. Get a go-to partner for technical and scaling challenges.

A SINGLE SUPPORT TEAM

Instead of emailing every POS, hardware and eCommerce vendor (and hoping for the best), delegate all support to one trusted provider.

SUPPORT THAT KNOWS YOUR BUSINESS

We’ve modeled your operations, installed your systems, and walked you through everything. Who better than us to fix problems quickly?

TOOLS SHARP AT ALL TIMES

Right from Cloudscape HQ, we update, monitor and maintain our clients’ cloud infrastructure. Not to say that we don’t visit...

SUPPORT THAT SCALES WITH YOU

Have your new team members promptly trained, and your systems reconfigured whenever you upgrade. It’s on us.

What's included

Express and efficient troubleshooting

Priority phone & email support

Guaranteed answer within 12 or 4 hours, depending on plan.

Onsite support

Troubleshooting directly at your premises for types of issues that require it (availability varies by plan).

Enterprise-grade ticketing

All tickets are logged and followed up via our preset Service Level Agreements.

New people, new tech – new training

New team members

Free training of additional or replaced team members, organized at your convenience.

New product features

Stay abreast of our partners’ new features, processes and workflows as soon as they’re rolled out.

Perfect for growing teams

Complimentary training is available under the Growing Team plan.

Regular check-up... and catch-up

Remote updates via CloudSupport

Every 2 weeks, we schedule a software update plan to make sure you’re always running the latest technologies & product releases.

Monthly health check

At your convenience, we’ll schedule a system check and catch up session to make sure you’re all set.

Expand with peace of mind

No-hassle rollout

When you get additional software, capacity and gear, we configure them for you right away.

Remote device management

In most cases, we manage the setup and configuration of devices directly from our HQ.

Some of our Care Package customers

Discover Care plans

Choose the ongoing cloud support that’s a perfect fit for your business’ size and needs.

See plans & pricing

Have a POS already? We can still help

You don’t need to get you systems from us to enjoy the convenience of the Care Package. Let us take a look* and become your trusted support provider.

* A small audit fee applies

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